Communicating Effectively in the Workplace

Category: Training - Other

Date: April 21st 2015 9:15am until 4:30pm

Location: Severn Postgraduate Medical Education BS16 1GW

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About the course:

How to explain yourself and be understood, ask the right questions and engage with a wide range of colleagues and patients. 


Course Content will cover:

  • Your role
  • Who you communicate with
  • How you communicate
  • Body Language
  • Using your tone
  • Questioning techniques
  • Active listening
  • Being empathetic
  • Practical exercises to exchange information
  • Practical exercises using ‘real life’ situations
  • Personal action plan
  • Culture and Communication


Learning Objectives

By the end of the course you will be able to:

  • Outline your role and what you need to achieve
  • Understand the importance of appearance, body language and the environment
  • Use inflection, volume and pace in verbal communication
  • Use questions to create differential diagnosis
  • Be a more proactive listener throughout the conversation
  • Be more confident when communicating with a wide range of colleagues and patients
  • Use techniques to show empathy to patients
  • Leave with an Action Plan for your professional development in this skills area


The event is a pilot, aimed at Trainees, New Consultants or General Practitioners and staff linked with Postgraduate Medical Education.


To book a place please contact the Severn Education Team.  When contacting the team please confirm the event title and the date you are interested in attending.